SMS Terms & Conditions

1. Program Description

Powered Control Systems operates an SMS notification program to communicate with customers regarding life safety service appointments. Message types include:

• Appointment reminders and confirmations
• Technician dispatch and en-route notifications
• Post-service documentation and report links
• Rescheduling or cancellation notices

We do not send promotional or marketing SMS messages through this program. All messages are transactional in nature and directly related to your scheduled service.

2. Consent and Opt-In

SMS messages are sent only to customers who have provided express written consent prior to receiving any message. Consent is collected through one or more of the following methods:

• Digital Opt-In Form: A consent form completed on our website at poweredcontrolsystems.com/sms-consent/, containing an optional opt-in checkbox and required disclosure language
• Verbal Consent: Customers scheduling by phone are asked to verbally confirm their consent to receive SMS updates before any message is sent
• In-Person / Work Order: An optional consent checkbox included on the completed service sheet signed by the customer at the conclusion of service

All consent records are timestamped and retained electronically. No SMS messages are sent until consent is confirmed.

Consent to receive SMS is never a condition of purchasing or receiving services from Powered Control Systems.

3. How to Opt Out

You may cancel your participation in our SMS program at any time. Reply STOP to any message you receive from us. After sending STOP, you will receive one final confirmation message and no further SMS messages will be sent to your number. To re-enroll, contact us directly or complete a new consent form at poweredcontrolsystems.com/sms-consent/.

4. How to Get Help

Reply HELP to any message for assistance. You may also contact us directly:

• Phone: (801) 576-6634
• Email: [email protected]

5. Message Frequency

Message frequency varies based on appointment activity. You can generally expect up to 4 messages per service event (reminder the day before, confirmation day-of, post-service follow-up). We do not send unsolicited recurring messages.

6. Supported Carriers

Our SMS program is supported on AT&T, T-Mobile, Verizon, and most major U.S. wireless carriers. Carrier support is not guaranteed on all carriers. Message and data rates may apply based on your carrier plan.

7. Privacy

Your mobile number and SMS consent records are used solely to deliver the communications described above. We do not sell, share, or use your phone number for any purpose outside of this program. For full details, see our Privacy Policy.

8. Changes to These Terms

We may update these SMS Terms from time to time. The effective date at the top of this page will reflect the most recent revision. Continued participation in the program following any changes constitutes acceptance of the updated terms.